It usually means you need to buy a new gift card. Here are some of the reasons why—you’ll also get an email with an explanation:
- You’ve added money to the same gift card too many times. (This is different for each brand, some allow you to add money up to 99 times.)
- The gift card was purchased more than 12 months ago.
- The gift card had a $0.00 balance for more than 60 days.